Support
Help when the signal is unclear.
Find quick answers for accounts, maps, venue information, offers and privacy requests.
Why does venue activity change?
REKI is designed around time-sensitive information. Signals can change as new data arrives and should be treated as a guide, not a guarantee.
Is venue entry guaranteed?
No. Entry, capacity, queues, dress codes, age requirements and service remain controlled by each venue.
How do offers work?
Availability and redemption rules are set out on each eligible offer. A venue may need to validate a claim or QR code.
How do I report incorrect venue information?
Email support@reki.uk with the venue name, location and correction.
How do I request account or data deletion?
Follow the steps on the data deletion page or email privacy@reki.uk.
How do I manage location or notification access?
Use your device settings to change app permissions. Some discovery and alert functions may be limited when permissions are disabled.
Your next move
Still need help?
Send the team a support request with the email linked to your REKI account where relevant.